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Make the Most Out of Your HSA/FSA Funds

How does using my HSA/FSA account save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can in 2025 contribute up to $4,300 pretax to their HSA per year, or $8,550 for a family (plus an additional $1,000 if you are at least 55 years old). Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

By spending from an HSA or FSA, money that would be paid in taxes can be used for qualified health & wellness purchases

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The Payment Process

If you pay with your HSA/FSA card, there’s no other work you need to do. TrueMed will send paperwork to ensure compliance. If you pay with your personal credit card, TrueMed will send reimbursement instructions to you.

The TrueMed payment option determines eligibility and enables qualified customers to pay with their HSA/FSA funds at checkout. TrueMed is for qualified customers for whom the selected products have been proven to prevent or reverse a condition you care about. A health survey from TrueMed will determine eligibility and allow qualified customers to complete the payment process.

Once you're approved that's it! You'll receive an order confirmation and effectively save an average of 30% on your order!

Please note: HSA/FSA can only be applied to one-time purchases. Subscriptions are not supported at this time.

Payment Without Shop Pay

If you do not have a Shop Pay account, add items to your cart and proceed to Checkout where you will have the option to select TrueMed as a form of payment.
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Payment if you have a Shop Pay account

If you have a Shop Pay account, but want to pay with your HSA/FSA funds, simply add items to your cart and at Checkout, scroll down to "Check out as guest". From there, you will have the option to select TrueMed - Pay with HSA/FSA.
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FAQs

What are FSA and HSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

Can I use my HSA/ FSA at Libby & Co.

Yes, for qualifying customers and products simply select TrueMed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.

Can I use my regular credit card at checkout?

Yes. If you prefer to use your regular credit card, TrueMed will send you instructions on how to submit for reimbursement from your HSA//FSA administrator. 

What is a Letter of Medical Necessity, and how is this compliant?

The items in your TrueMed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.

There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your TrueMed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

Are there fees associated with using TrueMed's services?

There is no cost to you, as long as you are shopping with a TrueMed partner merchant.

When should I use my FSA/HSA dollars?

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!

How long does it take for me to receive my Letter of Medical Necessity?

Generally it takes 24-48 hours. In some cases, TrueMed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.

I don’t have an HSA/FSA. Can I still benefit from TrueMed?

Unfortunately, TrueMed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!

I don’t live in the US. Can I still get reimbursed with TrueMed?

Unfortunately, TrueMed is currently only available in the United States.

Can I use my HSA/FSA account for subscription purchases?

No, unfortunately, subscriptions are not supported at this time.

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